Welcome to Code Ninjas!

Dear Code Ninjas Parents,

We're excited to welcome your Ninja into the Code Ninjas family! This guide will walk you through everything you need to get started. Please take a moment to review each step so your Ninja has a smooth and successful experience with us.

Install & Set Up the Parent App

How to install and set up the app:

1. Download the Parent App using the links below.

1. Select "I'm a new user."
2. Use the same email address where you received this guide — this links your account.
3. If prompted, enter our Studio Code: codeninjaswestkaty.
4. Once logged in, explore the key icons to manage schedules and view availability.

1. Watch this video to learn more. If your app isn't functioning correctly, please delete and reinstall it.

In-Person Coding Hours

Your Ninja can attend any session within our weekly coding hours. Sessions are scheduled through the Parent App.

Set Up Home Access

Heads up: You'll receive a second welcome email after your Ninja's first session — this is different from the welcome email you received right after signing up. The second one is the one you'll use to set up Home Access.

How to set up your Ninja's Home Access:

1. Find your second welcome email. After your Ninja's first session, look in your inbox (and spam folder) for an email titled:

1. Click the Home Access link in the email to activate your Ninja's account.
2. Set your Ninja's username and password. Save these somewhere easy to find — your Ninja will use them every visit.
3. Have your Ninja log in at the dojo using these credentials so their Sensei can begin tracking belt progress.
4. Encourage your Ninja to practice at home using the same Home Access link. Practice between sessions accelerates belt progression.
5. Watch these walkthroughs to see Home Access in action.

Child Pick-Up Policy

For your Ninja's safety, please review and follow our pick-up policy:

• On-time pickup: Please pick up your Ninja promptly when their session ends so classes can start and end on time for everyone.
• Late pickup: If you're running late, text us at (281) 665-7412. A late fee may apply.

Billing, Cancellation & Make-Up Classes

Billing

• Tuition is billed monthly on the same date each month using the payment method on file.
• Update your payment method anytime through the Parent App.

Cancellation

• To cancel your Ninja's membership, please provide written notice at least 30 days in advance.
• Cancellations submitted after a billing date apply to the following billing cycle.
• Email us to start the cancellation process so we can confirm in writing.

Make-Up Classes

• If your Ninja misses a session, you may schedule a make-up class through the Parent App.
• Parents can make up missed hours within 90 days of the missed session.
• Rescheduling or canceling at least 24 hours in advance helps preserve your make-up eligibility.